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Famil-IA 2.0 — One Tuesday at your business

The same business.
A very different day.

What you watched take shape is your business.

  1. WHAT THIS CAUSESFIA·01WEB PLATFORM — Connected
    The shop before opening: the bay door still down, a single strip light on, dawn light leaking underneath. On the counter, a ledger, a mug and a ring of keys. Nobody is there.
    YOU’RE STILL ON YOUR WAY IN

    Your lights
    are still off.

    Two neighbourhoods over, someone is already looking for exactly what you do.

    OPENS 8:00 · FIRST APPOINTMENT 8:30

    WEB PLATFORM · Capability earned

    At 07:15 your web platform received an inquiry while the business was closed.

  2. WHAT THIS CAUSESFIA·02FAMIL-IA BOT — Connected
    FIA·01WEB PLATFORM — Connected
    YOUR BUSINESS ANSWERS

    They have
    a question.

    It gets answered. In their language. Before you’ve unlocked the door.

    do you open on Sundays?

    Your business didn’t miss them.

    THE BUSINESS ALREADY HAS: WEB PLATFORM

    FAMIL-IA BOT · Capability earned

    The inquiry that arrived at 07:15 on your web platform was answered by Famil-IA Bot two minutes later. The two capabilities are connected.

  3. WHAT THIS CAUSESFIA·03HELENA — Connected
    FIA·01WEB PLATFORM — ConnectedFIA·02FAMIL-IA BOT — Connected
    The shop owner, behind the counter, explains a work order to a customer. Both are looking at the paper; he points to a line with his pen. Behind them, a pegboard of tools. A phone lies face down at the edge of the counter.
    YOU’RE ALREADY HELPING SOMEONE

    You’re already
    with someone.

    The phone rings. You keep helping the person in front of you.

    Nobody had to wait for you to be free.

    THE BUSINESS ALREADY HAS: WEB PLATFORM · FAMIL-IA BOT

    HELENA · Capability earned

    Helena answered the 09:40 call while you stayed with the customer in front of you.

  4. WHAT THIS CAUSESFIA·04SMART CRM — Connected
    FIA·01WEB PLATFORM — ConnectedFIA·02FAMIL-IA BOT — ConnectedFIA·03HELENA — Connected
    IT NEEDS SOMEWHERE TO LIVE

    None of it is
    on a sticky note.

    The inquiry, the call, the question — it’s all one customer now.

    THE BUSINESS ALREADY HAS: WEB PLATFORM · FAMIL-IA BOT · HELENA

    SMART CRM · Capability earned

    The day's three conversations — 07:15, 07:17 and 09:40 — were kept as one customer in Smart CRM.

  5. FIA·01WEB PLATFORM — ConnectedFIA·02FAMIL-IA BOT — ConnectedFIA·04SMART CRM — ConnectedFIA·03HELENA — Connected
    THE SAME QUESTION — AGAIN

    You’ve said this
    four times today.

    This time nobody has to. The answer is already where the customer is.

    THE BUSINESS ALREADY HAS: WEB PLATFORM · FAMIL-IA BOT · HELENA · SMART CRM

    Nothing new. Everything from before, working together.

    At 02:50 no new capability appears: Web Platform, Famil-IA Bot, Helena and Smart CRM are already connected to each other.

  6. WHAT THIS CAUSESFIA·05AUTOMATION — Connected
    FIA·01WEB PLATFORM — ConnectedFIA·02FAMIL-IA BOT — ConnectedFIA·03HELENA — ConnectedFIA·04SMART CRM — Connected
    End of the day. The owner, seen from behind, reaches for the light switch by the door with his keys in his other hand. The shop is tidy behind him and the last evening light comes through the glass.
    YOU CLOSE. YOUR SYSTEMS DON’T FORGET.

    You lock up
    at 5:45.

    The follow-ups you meant to send go out. The reminders get set.

    You don’t take the list home.

    THE BUSINESS ALREADY HAS: WEB PLATFORM · FAMIL-IA BOT · HELENA · SMART CRM

    AUTOMATION · Capability earned

    Automation kept working after your day ended.

Open a capability to look inside this business.

OPERATING CONFIGURATION · 5

So what would Business v2.0 look like for a business like yours?

Home services

The opportunity travels: conversation → visit → estimate → follow-up. It dies at any of those jumps.

FIA·01WEB PLATFORM — ConnectedWEB PLATFORM
FIA·02FAMIL-IA BOT — ConnectedFAMIL-IA BOT
FIA·03HELENA — ConnectedHELENA
FIA·04SMART CRM — ConnectedSMART CRM
FIA·05AUTOMATION — ConnectedAUTOMATION

HOW THIS BUSINESS WORKS

You work with your hands full. The calls come while you're on a roof, under a sink, or driving between two jobs.

The estimate you promised on Tuesday goes out on Tuesday.

ITS ROLE HERE

  • WEB PLATFORMThey find you while you work
  • HELENAAnswers when you can't
  • SMART CRMHolds the pending job
  • AUTOMATIONSends the follow-up

WHY THEY CONNECT

  • WEB PLATFORM → HELENAWhoever finds you online almost always calls. That call cannot ring into nothing.
  • HELENA → SMART CRMAn answered call that isn't recorded is a lost call on a delay.
  • SMART CRM → AUTOMATIONWhat the business remembers has to go out on its own, or it depends on your memory again.

OPERATING CONFIGURATION · 4

SEE ANOTHER BUSINESS

Your Business v2.0 starts with how your business actually works.

Now let's look at what's inside.

OPERATING CONFIGURATION · 4

Helena

WHAT THE BUSINESS GAINS

You can be with one person without losing the next.

WHAT IT DOES

You're with a customer in front of you and the phone rings. One of the two loses your attention.

CONNECTED

  • HelenaSMART CRMThe call stops being a sticky note and becomes a customer with a history.
  • HelenaSMART CRMAUTOMATIONThe call is saved, and the follow-up is scheduled without you writing it down.

OPERATING CONFIGURATION · Until now we were talking about Business v2.0 in general.

Now let us talk about yours.

Start wherever your day starts.

Step 1 of 7

What does your business do?

WHY WE ASK We start with what you do, not with what we sell.

Already know what you need? Write to us directly